Just a quick post to inform anyone who was considering club level next year not to bother.
The stewards are overly officious, you can’t sing and if you leave the ground to make a phone call, 4 stewards… average age of 18 surround you and tell you you’re not allowed back in.
Arsenal, just remember… the customer is not a criminal. If the game has been finished for 30 minutes… a customer leaves… and you don’t let him back in, you’ve just lost a couple of hundred quid… because when you refused me reentry, you lost 8 customers in the process.
If a customer pays £2,600 a year for a ticket, they deserve a little more respect than they are currently being shown… if you treat us like cattle, we’ll react… and there is only one party who’ll be stung in the pocket and it wont be me and Geoff next year.
It’ll be Arsenal…
Most Club Level fans have normal season tickets… and judging from what I hear… many will have those back next year. Club level is just not worth the aggro so many of us seem to be suffering on a weekly basis. The gaps all over the stadium should be sounding alarm bells… instead of thinking up ways of gaining new customers, maybe a charm offensive on the ones you already have would be a good idea?
I wouldn’t want to tar all the staff with the same brush… but the good to bad ratio split seems to be leaning more toward the bad these days.
Gazidis… you need to address the embarrassing staffing issues you are currently suffering at the Grove because it’s getting out of hand.
If you don’t, you’ll suffer next year.